Frequently Asked Questions (FAQ) | EVCMOBI

Frequently Asked Questions (FAQ)

Yes, customers can change their caller ID to show any of the local numbers ( DID's)  they have purchased. Just login to your customer portal and adjust your profile setting to show the Caller ID of your choice.

You can select to purchase any Local Number (DID) directly from the EVCMOBI mobile app or from your PC customer portal " myaccount".  Simply select the country, city and the desired number. The application checks in real time the availability of the numbers.

We also offer Vanity numbers for certain countries. Note that if you want a number that is not currently listed in our system, send us an email with your request and the desired number.

EVCMOBI offers you Local numbers ( DID's) in more than 62 countries and thousands of cities around the world.

Each EVCMOBI account can host from one to multiple Local numbers ( DIDs ). 

See below some of the benefits from owning your own Local number:

  1. With the purchase of a Local number on your EVCMOBI you are able to receive calls from NON EVCMOBI users. This means that anyone can call you on your Local number , from any network , from any landline or mobile ,from anywhere in the world.
  2. You can keep your local number private for your friends and family or you can share it with everyone, its your EVCMOBI 2nd number on your mobile. Example: If you live in the USA but have family in the UK, you can purchase a UK Local number so your family in the UK can call you with a local call to your EVCMOBI.
  3. Free voicemail and many more calling features.

 

The term “DID” stands for “Direct Inward Dial”, and describes a feature offered by traditional telephone operators. Essentially, we allocate your local number ( DID ) to your EVCMOBI account,  in much the same manner as one might be assigned a home phone number or an email address or a website domain. (i.e DID numbers are “unique”).

You can have as many Local numbers ( DIDs ) as you want on your EVCMOBI account. Eg. lets say you live in NY, but you also have relatives in Italy or the UK. You can purchase a NY, DID number 1212....... so that everyone in NY can call you locally. You can also purchase a second DID, for the UK eg. 4420...... ( London ). This way, anyone calling the UK number , will also ring your account, without any charges , roaming fees or international long distance charges. With EVCMOBI everyone wins.

You can receive calls, text, chat, video and exchange files for FREE with all EVCMOBI users.

To receive calls from NON EVCMOBI users, you will need to purchase a Local number (DID). Once purchased , anyone calling you on this number will reach your EVCMOBI account.

You can receive the call on your EVCMOBI mobile app, tablet or your PC.

You can purchase Local numbers directly from your EVCMOBILE app. For advanced management of your Local Numbers, you need to log in to " MY ACCOUNT" using your web passwords.

In your customer portal you can record greetings for voicemail , and take advantage of all the free calling features.

With "Follow me", you can divert incoming calls and forward them to another number , phone line or voice mail. The cusotmer has the ability to manage his incoming calls from his LOCAL NUMBERS and forward or redirect them to any phone line , FAX or voicemail. The customer can record different greetings for different situations and apply them to any one of his local numbers.

Example:

• Customer has a Local number for USA and a Local number for France.
• You can record 2 different Greetings for the 2 Local numbers. One greeting in French and one in English and assign them accordingly to your voicemail. Now people calling you on your French number will here a French Greeting , and people from USA can here the English Greeting.
• when traveling abroad, you can divert ananswered incoming calls to your LOCAL Number to your voicemail or  a mobile phone in the country you are visiting.

The applications of this service are endless. 

From Mobile: Simply open the EVCMOBI application and proceed to MY ACCOUNT. Here you see all the charges, check rates prior to calling, select from available plans and purchase local numbers.

or

From PC: Login to MY ACCOUNT and select "call history" to see the calls you have made and the charges incurred. You can also see your account balance, payment history, history of calls you made, and manage your account.

With EVCMOBI we give you 3 easy ways to top up;

1) From your Mobile: Go to MY ACCOUNT, and press on TOP UP button.

2) From your PC: Go to MY ACCOUNT . Once you log in, Select "TOP UP" from the menu.

In both scenarios, you can select the amount you want to top up and your prefered payment gateway. We accept PAYPAL or credit card (if you dont have a paypal account, use the link: "Don't have a PayPal account? Use your credit card or bank account").

3) Top up vouchers: Purchase a voucher from one of our retail partners. To activate the voucher, you simply call the voucher number from your EVCMOBI application.

All plans are diplayed on the EVCMOBI mobile app. Open EVCMOBI, go to MY ACCOUNT, click on PLANS button and select the plan that best suites your needs.

To activate the plans you have to have sufficient balance in your account. Check the value of the plan you wish to purchase and add the appropriate funds to your EVCMOBI account. Then proceed to purchase and activation of the plan. 

There are 3 different ways of calling:

1. EVCMOBI MOBILE All functionalities from your mobile! Send sms, call world wide, recharge your account from your mobile, add a free second line to your mobile. The EVCMOBI app is designed, Android and IOS operating systems.

2. EVCMOBI  (PC) A live virtual telephone hosted on our servers, offering all its services through the customer portal. No installation is required. Ready to use by logging in to MY ACCOUNT. Perfect for customers that might use it from internet cafe's or other public pc access points. It's a multi-functional softphone that ensures the highest quality performance, providing a range of appropriate functionalities, including calling, SMS, chat and video. Other service features include: speed dialing, address book, easy access to recent calls, outgoing numbers, messages in real time, call cost in real-time, voice mail messages stored on our server, "call transfer" and "do not disturb" services, direct access to your call history, online charges and online top-up.

3. HOME SERVICE Pinless dialling and all the standard evcmobi services on your landline. 1) Log in to MY ACCOUNT, 2) go to the " follow me" section and enter the home number you want to use for pinless dialling.  Now you have succesfuly activated the pinless dialling feature from your HOME phone. 

To use the HOME service: 1) dial one of our access numbers 2) enter number you wish to reach, and talk all you want.

OUR PLANS also support PINLESS DIALLING.

Access numbers :

USA/CANADA -Toll Free- 1-844-273-4478
UK -Toll Free- 448002494307
GREECE -Toll Free- 8077222
CYPRUS -Toll Free- 80080011 

 

 

The portal includes the following set of communication tools:

• call records of all your calls
• send sms
• Record Greetings for voicemail customization
• Register phone numbers for pin less dialing. Add your home number or your number at work, and use the service with pin less dialing by calling our access numbers.
• free calls to other EVCMOBI users
• MOBILE TOP UP - NEW FEATURE- TOP up family or friends mobiles in any country.
• free chat to other EVCMOBI users
• free video with other EVCMOBI users
• free conference calls and chats with other EVCMOBI users
• DO NOT DISTURB - block any unwanted numbers from ever calling you again with one click. Its never been easier.
• user profile
• address book
• call forwarding management
• personal voicemail
• failed calls lists
• Purchace local numbers from 1000's of cities and 62 countries world wide ( DID )
• Speed Dialling
• Local numbers management and calling features
• pricelists
• missed calls history
• top-up your account online

EVCMOBI is free to download and free to use with other EVCMOBI users. EVCMOBI users have free calling, chat, and video with other EVCMOBI users no matter where they are world wide.

EVCMOBI users can also call other NON EVCMOBI users by using the EVCMOBI-out service. EVCMOBI-out service is tailored for each country , making it cheaper than ever to call, sms and chat with NON EVCMOBI users. Select to pay as you go or select one of our attractive plans. We are so sure that you will love our quality, that we are giving away Free credit on EVCMOBI out to every new user and download so you can test it for FREE!.

EVCMOBI is free to download and it saves you money everytime you use it !

 

Download it today!

The EVCMOBI softphone (software that simulates a real phone) is hosted on your customer portal so no installation is necessary. (Great for, customers who travel frequently) and it works just like a normal phone line, offering all EVCMOBI services through the Customer portal.

To use the application, please login to MY ACCOUNT and press the call button. Its that easy. You will require the use of a headset (earphones and microphone).

EVCMOBI out allows you to call or sms any lanline or mobile world wide, even if they dont have EVCMOBI. In the app we display all the rates and plans available for each county.

Pay as you go or select one of our attractive plans, you always save money with EVCMOBI.

Try EVCMOBI out for Free today. We are giving away free credit on your EVCMOBI out with every download! No strings attached!

If you do not have internet at home , and if you are not internet savy, you can use our EVCMOBI Pinless dialling service for your home line. Log into "MY ACCOUNT" and go to the  " Follow me" tab. Here you can add your home number or any other number you want associated with the service. Any nunber you add will have access to make calls using our PINLESS Dialling.

Ok, dont panic, EVCMOBI has a solution for all situations. Lets see both posibilities:

1) You have no Internet or Wifi signal: Open EVCMOBI on your device, go to EVCMOBI-out and dial the number you want to reach. When you press the call button , you will have 2 options, VOIP or Callthrough. Select the call through button and we will connect you to your call. ( when you use the call through option you may be charged by your mobile carrier a local call ).

2) Your phone died or you do not have ANY device and you have to make a call: EVCMOBI has provisioned for such circumstances. We have secured international access numbers for our customers to use for such situations. By dialling the access number , you will be asked for your EVCMOBI MY ACCOUNT web password, once authenticated you can make as many calls as you want.

Access numbers :

USA/CANADA -Toll Free- 1-844-273-4478
UK -Toll Free- 448002494307
GREECE -Toll Free- 8077222
CYPRUS -Toll Free- 80080011 

All advanced evcmobi services( except calling card services ) are based on the quality of your broadband or 3G connection. If you face problems with your broadband, this affects the quality of our services. You should therefore contact your broadband provider ( Its always good practice to shop around when looking for an internet provider. Select a trustworthy network with good speeds).

EVCMOBI to EVCMOBI calling , texting , video or chat is always FREE.

EVCMOBI-out allows you reach to anyone and any number world wide at the lowest rates. Simply add funds from your mobile and select one of our attractive plans or pay as you go. With EVCMOBI you always save money.

Did we mention? Try EVCMOBI out for FREE. We are giving away free credit for your EVCMOBI out with every download, and every new user. So go ahead , test our quality and service without any risk.

No, our service offers Pinless dialling to all our customers. The cusotmer is asked to enter his pin, only during the first attempt to make a call from his phone. All other calls from his phone will not require the customer to enter his pin, since our sevice recongnizes the customer from his telephone number. If you make a call from a different phone line, you will be asked to enter your pin in order to place your call. The customer can delete stored pinless dialling numbers from his account, by logging into MY ACCOUNT.

See below access numbers for Pinless dialling:

Access numbers :

USA/CANADA -Toll Free- 1-844-273-4478
UK -Toll Free- 448002494307
GREECE -Toll Free- 8077222
CYPRUS -Toll Free- 80080011 

The card can be used as 1. A calling card 2. HOME or Bussiness phone 3. EVCMOBI mobile ( Download and install the Free EVCMOBI app ) When using the service as a calling card, please follow these steps: a. Dial the toll free access number. b. Reveal your PIN number and enter it when asked. c. call the desired phone number. All other services are available through the Customer portal. Log in to your customer portal using your serial number as a username and the PIN as a password. Our National and International Toll Free Access Numbers: USA/CANADA - 1-844-273-4478 UK - 448002494307 GREECE - 8077222 CYPRUS- 80080011

Awards

All the platforms that are used by EVCMOBI have won the following awards.